Frequently Asked Questions

Frequently Asked Questions

Where is Playa del Carmen?

Playa del Carmen is located on the Caribbean coast of Mexico in the Yucatan Peninsula in the state of Quintana Roo.

Located aproximately 45 minutes south of Cancun by car or bus, this small city is known as the region’s top destination for shopping, international dining, nightlife, stylish beach clubs, beautiful beaches and also serves as the ideal base for exploring the rest of the Riviera Maya. 

Where is the Riviera Maya?

The Riviera Maya runs along the Caribbean coastline of the state of Quintana Roo and stretches over nearly 100 miles of beautiful white-sand beaches and brilliant turquoise colored water. It begins 20 miles south of Cancun in the town of Puerto Morelos and extends down to Punta Allen, a fishing village within the Sian Kaán Bisophere Reserve.This world-renowned paradise is home to mangroves and lagoons, ancient Mayan cities, ecological reserves and adventure parks, and the world’s second largest coral reef.

How is the weather in the Riviera Maya?

The Riviera Maya is generally blessed with perfect beach weather all year round: hot, sunny days and balmy nights. However, during the wintertime, temperatures can dip a little to the chilly side, and summertime can bring some rain. Day temperatures however is between 70 and 80 degrees Fahrenheit, dropping slightly in the evenings. From October to March, the climate is generally dryer and warm.

What is included in the Experiences?

All of our Perzonalized Travel & Vacation Experiences include:

  • Private roundtrip airport transportation in an air conditioned vehicule
  • 5* Acommodations close to the beach and Playa del Carmen´s 5th Avenue (fully equipped properties + complimentary wifi access)
  • Daily freshly cooked breakfasts at the property
  • Excursions & Activities
  • Your own Personalized English-Spoken Experience Leader who will assist you during your whole stay and coordinate all your activities.
  • A Certified Bilingual Tour Guide to keep you safe during your daily Excursions & Sightseeing Activites. Our guides are bilingual, well trained for safety measure and very familiar with the area, local terrain, local weather conditions and also aware of danger zones.

Free bonuses such as:

  • A surprise welcome gift
  • A welcome basket with snacks and goodies
  • Your personalized Itinerary to help you schedule your activities and free time.
  • Discount coupons for beach clubs, nightclubs, bars & restaurants.
What is NOT included in my experience?

Airfares and travel insurance are not included.

Are the activities dangerous?

No. We have carefully selected all the tours and sightseeing activities we offer during our experiences. The security and safety of our client is our top priority. However it is very important to follow the security procedures provided before each activity.

Can we travel with children?

Yes. Please ask one of our agents if the experience you are interested in is suitable for children.

  • Children under 5 years old can come FREE of charge.
  • Children from 5 to 11 years old only pay 250 usd.
How many people can join me during my Experience?

We usually receive groups from 4 to 15 people, but we can also adjust to larger groups. Please note there is a minimum of 4 adults per experience.

How long do I have to travel after i make my reservation?

6 months. Please note that prices & availability may vary if you travel 6 months or more after the day of the reservation. If you wish to extend your travel time please send us a written request at

Can I transfer my experience to a friend if I can´t travel myself?

YES, you can. We understand that anyone can go through emergencies or difficult times. With the Luun Vacation Group you can Resell & Transfer your Vacation Experience to a friend or family member to avoid losing all your Vacation money.

Can I change my travel dates?

Yes. You can Reschedule the dates of your Vacation Experience (this request has to be submitted in writing to the Luun Vacation Group at least 90 days before the arrival date).

Do you have any special offers, discounts?

Yes, we do. We have Special offers & New Experiences available at discounted prices every month. Make sure you join our mailing list by entering your name and e mail below and keep an eye on your inbox at all times. We will be in touch with you very soon.


    In which property will I stay?

    As soon as you confirm the dates, number of persons in your group and the Experience you wish to purchase your designated Travel Expert will send you 3 property options to choose from.

    Don´t worry, we have a wide selection of carefully selected apartments, villas and homes in Playa del Carmen, Tulum and along the Riviera Maya.

    For your comfortable and memorable stay we make sure all our properties are in perfect conditions, fully equiped with complimentary Wi-Fi and close to the beach and shops.

    Will I have to worry about organizing the trip?

    You don´t have to worry about organizing the trip, we will do everything for you. All you have to do is show up and receive your itinerary. We will take care of every detail from airport transportation to accommodation, breakfasts & excursions, making sure that you have a hassle-free and easy experience every step of the way. An Experience leader will also assist you at all times during your Experience.

    Which cancelation policies apply when i purchase an Experience?

    Please click the link below to read our cancelation policies:

    Do you offer payment plans?

    Please ask one of our Travel Expert about our payments plans.

    We do occasionally accept payment plans as long as the total amount of the experience is paid in full 60 days before arrival.

    Can I receive an invoice?

    Yes. Invoices can be issued from our Mexican Corporation. A 16% IVA fee will be added to your bill in order to receive an Invoice.

    Can I join your referral program?

    Yes. We will be thrilled to have you on board. You can join our referral program at anytime. For more information please send us an e mail at

    Please write referral program in the subject line.

    How can I Pay?

    We accept payments through Paypal, credit cards or International Bank transfer.

    • A 50% payment is requested at the time of the reservation.
    • The remaining 50% must be paid at least 60 days before arrival.
    • 100% payment will be requested if the reservation is made 60 days or less before the day of arrival.
    What shall I pack to visit the Caribbean?

    Pack Sunscreen: We recommend keeping your sunscreen (SPF 40+ preferred) on hand for the sometimes-unforgiving tropical sun. Find a suitable one for you and your travel partner in advance. If you are travelling with little ones, ensure to get a children’s’ sunscreen for their sensitive skin and one that is waterproof, so you won’t have to stop the fun to reapply.

    Pack Swimwear and Swim-Gear: The magical water of the Caribbean will pull you in as soon as you arrive. You will soon be surrounded by the warm, salty Caribbean Sea and though the water isn’t harmful, packing goggles for swimming is necessary if you have sensitive eyes. Toys are also welcome for the children

    Pack Hats and sunglasses: Protection is key…to enjoying your tropical getaway! Protecting your skin and eyes from the sun is imperative for a beach day, an excursion or a day of shopping.

    Pack Prescription Medication: Don’t let health problems stand in the way of a fun vacation. We always recommend that you consult your doctor to find out if you’re clear to travel. Be sure to pack your doctor’s emergency contact information as well as any prescription medication you or anyone in your group may need.

    Pack Comfortable shoes: We recommend you take comfortable shoes and a pair of tennis with you to enjoy the Archeological sites excursions, the Atv´s & Ziplining activities, …etc.

    Pack Light Clothing: The tropical climate can be a bit unforgiving during the summer months, but it is a pleasurable experience. To beat the heat, we recommend packing very light breathable clothing to wear. No sweaters required. So, here’s your chance to wear your breezy sundresses and colorful beach wraps.

    Pack Evening Wear: Our famous Fifth Avenue features charming & top-class specialty restaurants, nightclubs and bars that you will want to dress up for. Pack some nice evening wear for the night you choose to dine & dance in style.

    Pack Some Cash: We recommend keeping a modest amount of cash with you for picking up that unique trinket, souvenir or simply for tipping. The use of credit cards is very common, but you never know. Finding an ATM may also be a bit of a hassle at first.

    Pack Your Sense of Adventure: Don’t be shy when it comes to exploring. Speak to the people, taste the local cuisine, learn about the history and take lots of awesome inspiring photos. Ensure to bring your sense of adventure, make lasting memories and enjoy your tropical vacation to the fullest.

    We also recommended to bring a backpack to keep your devices, money, sun block, hat and ID during the activities.